Collections Representative

Location: London, United Kingdom

Company

hirify.global is a global law firm advising technology, life sciences, and other growth enterprises, with approximately 1,100 attorneys across 17 offices.

What you will do

• Manage a portfolio of client accounts and resolve overdue balances through phone and email outreach.
• Work with Account Managers and Members to resolve billing discrepancies and facilitate payment.
• Monitor aged receivables, identify non-payment risks, and escalate issues when needed.
• Maintain collection records in Aderant Expert Collections and prepare reports for Finance and practice group leadership.
• Coordinate client outreach across offices and departments, including the London and Brussels teams.
• Contribute to process improvements that increase collection efficiency and client satisfaction.

Requirements

• At least 3 years of collections experience in a law firm or high-value professional services environment.
• Experience managing a high-volume, high-value accounts receivable portfolio.
• Proficiency in Microsoft Office, especially Excel and Word.
• Strong analytical, negotiation, communication, organizational, and prioritization skills.
• Ability to work independently, collaborate across teams, and handle sensitive financial information with discretion and integrity.
• Professional, diplomatic, and client-facing approach with a strong customer service focus.

Nice to have

• Familiarity with Aderant and Expert Collections.

Culture & Benefits

• Full-time position supporting the London office.
• Collaboration with colleagues across offices and departments.
• Competitive salary and benefits package.