Manager, B2B Customer Insights

Location: Maplewood, Minnesota, USA; candidates must be based in Maplewood. Travel may include up to 5% domestic or international travel. Relocation may be authorized. Must be legally authorized to work in the United States without employment visa sponsorship.

Expected compensation: $164,612–$201,193, including base pay and variable incentive pay where eligible.

Company

hirify.global develops creative solutions, technologies, and products across global industrial and commercial markets.

What you will do

• Design and lead complex quantitative surveys for B2B, industrial, technical, and low-incidence audiences.
• Lead qualitative research with B2B buyers, specifiers, and technical decision-makers, including interviews and qualitative storytelling.
• Develop sampling and fieldwork strategies using customer lists, panels, and specialist recruiting approaches.
• Translate surveys, interviews, customer experience data, and secondary research into executive-ready recommendations.
• Own project scope, budgets, timelines, vendors, quality gates, and reusable research documentation.
• Partner with business, commercial, and Marketing Sciences stakeholders while building reusable research tools and developing analysts.

Requirements

• Bachelor’s degree or higher in marketing research, business, social science, or a related field.
• At least seven years of experience in market research, customer insights, voice of customer, or customer experience.
• At least seven years of experience designing complex quantitative surveys, including instrument design, field diagnosis, and coaching others.
• At least seven years of experience leading qualitative research with buyers, specifiers, or technical decision-makers.
• Experience presenting research recommendations to senior stakeholders and connecting findings to commercial decisions.
• Ability to work in Maplewood, Minnesota, and hold US work authorization without employment visa sponsorship.

Nice to have

• Master’s degree in marketing research, business, social science, or a related field.
• Working knowledge of Qualtrics, Medallia, Sprinklr, or other customer experience and survey programming platforms.
• Experience in segmentation, brand, customer experience, pricing, journey mapping, or innovation research.
• Experience developing junior research professionals and building team capability.

Culture & Benefits

• Collaboration with colleagues across global locations, technologies, and products.
• Medical, dental, vision, health savings, flexible spending, disability, life insurance, paid absence, and retirement benefits may be available.
• Compensation is benchmarked against comparable companies and includes potential variable incentive pay.
• Employees contribute to environmental health and safety and follow corporate policies, procedures, and security standards.