5 дней назад
Full Service Xpert Supervisor (Tax)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Full Service Xpert Supervisor (Tax): Leading and supporting seasonal tax professionals preparing and e-filing individual, S Corporation, and partnership tax returns with an accent on tax compliance, quality assurance, coaching, and customer support. Focus on monitoring service operations, resolving complex tax and product questions, improving processes, and ensuring accurate customer interactions.
Location: Remote within all U.S. states
Company
is a digital tax filing platform within the Taxwell family, providing tax preparation software and customer support for individual and business tax returns.
What you will do
- Supervise, coach, and support seasonal credentialed tax professionals through regular progress reviews and performance guidance.
- Monitor schedules, queues, service levels, customer callbacks, and quality assurance results.
- Train new hires and tax experts on processes, products, tax questions, client interviews, and federal and state return preparation.
- Provide tax advice and customer support through phone, email, chat, and social media, escalating complex issues when needed.
- Review and research complex tax and product questions, identify recurring issues, and recommend process and knowledge-base improvements.
- Interview seasonal tax expert candidates and reconcile payroll data with production data to support accurate payment.
Requirements
- Previous leadership experience in the tax preparation industry, preferably in a call center environment.
- At least five years of tax preparation experience, including individual federal returns and business returns using Forms 1065 and 1120-S.
- Valid PTIN and an active Enrolled Agent, Certified Public Accountant, or practicing tax attorney credential.
- Experience with online tax software and at least two years of Microsoft Suite experience, including Teams and SharePoint.
- Experience conducting tax research using trustworthy sources, with strong communication, problem-solving, multitasking, and time-management skills.
- Must have or be willing to obtain a private, dedicated hardwired internet connection.
Culture & Benefits
- Full-time seasonal position supporting a fast-paced remote tax service operation.
- Supportive, open, and inclusive work environment focused on diversity and mutual respect.
- Work centered on customer advocacy, performance, perseverance, progress, and partnership.
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