Email Deliverability Specialist (SaaS)

Location: Americas Remote; candidates must be located in the United States or Canada

Starting salary: $102,000–$110,000 USD annually, or equivalent in local currency, depending on experience and market rates.

Company

hirify.global provides a communication platform used to send automated email, push notifications, in-app messages, and SMS based on real-time behavioral data.

What you will do

• Advise customers on email deliverability, resolve complex sending issues, and lead customer calls when needed.
• Audit sender setup and monitor IP and domain reputation using SPF, DKIM, DMARC, BIMI, DNS, and provider tools.
• Investigate blocklists, spam traps, bounce rates, and engagement drops using deliverability data and monitoring platforms.
• Partner with Engineering, Product, Customer Success, and Technical Support on technical cases and recurring trends.
• Identify acceptable use violations and spam complaints, and discuss compliance requirements directly with customers.
• Improve documentation, training, help content, Academy courses, processes, and proactive customer guidance.

Requirements

• 2–4 years of email deliverability experience at a mid-size or large ESP, B2B SaaS company, or marketing automation platform.
• Deep knowledge of SPF, DKIM, DMARC, BIMI, SMTP, MTAs, DNS, and email infrastructure.
• Experience with Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS, Everest, MXToolbox, or similar tools.
• Working knowledge of email compliance and acceptable use standards, including Gmail and Yahoo sender requirements, CAN-SPAM, and GDPR.
• Experience creating or improving processes, documentation, or training for support or deliverability teams.
• Excellent written and verbal communication, including leading customer calls and explaining technical concepts clearly.

Nice to have

• Participation in deliverability communities such as M3AAWG or ESPC.
• Experience partnering with Customer Success teams.

Culture & Benefits

• Remote work with stipends for remote work and wellness.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave and unlimited PTO.
• Professional development budget and opportunities for learning.
• Inclusive culture focused on empathy, transparency, responsibility, equity, and community impact.

Hiring process

• Recruiter call, hiring manager call, and a case study review with cross-functional partners.
• Interview with a potential team member and a final call with senior leadership.
• Final candidates complete a background check and employment verifications.