IT Support Coordinator-Contract

Location: Bellevue, Washington, United States

Salary: $36–$50 USD per hour

Company

hirify.global, part of Sony Interactive Entertainment, develops gaming hardware, network services, and entertainment experiences under the hirify.global brand.

What you will do

• Coordinate with IT Support to balance workloads and monitor staff and unassigned queues.
• Serve as the first point of contact for service requests, gather information, communicate updates, and improve customer satisfaction.
• Triage requests according to urgency and impact, escalating them to the appropriate teams.
• Support day-to-day IT queue operations and maintain documentation of updates and changes.
• Update weekly KPI dashboards and develop Jira dashboard analytics to improve support performance.
• Work across studios to improve and optimize ticket handling across PSS.

Requirements

• Basic computer and operating system skills.
• Strong organization, prioritization, and attention to detail while managing competing priorities.
• Ability to learn quickly in a highly technical, fast-paced, deadline-intensive environment.
• Excellent written and oral communication skills and experience with direct customer contact.
• Ability to work effectively in a team.
• Experience with Jira Service Management or another IT service management ticketing tool.

Nice to have

• CompTIA A+ certification.
• Ability to work independently with limited supervision.
• Degree in an IT-related field.

Culture & Benefits

• Work with a studio IT support team supporting creative staff, high-end applications, servers, and technical infrastructure.
• Medical, dental, and vision benefits are available.
• Background checks are conducted at the offer stage.
• Inclusive and equal-opportunity workplace.