Technology Solutions Analyst (IT)

Location: Taguig, National Capital Region, Philippines; the position is described as a global location.

Company

Cushman & Wakefield provides global technology consulting, implementation, integration, and support services for client technology solutions.

What you will do

• Manage technology ticket queues and end-to-end L1-L3 incident and service request support.
• Support client implementations, software integrations, portfolio configuration, and data migration.
• Prepare service-level metrics, trend analysis, KPI reports, and ad hoc reporting across service lines.
• Participate in user access reviews, audits, control testing, risk remediation, and compliance activities.
• Prepare implementation plans, train users, and provide delivery support to clients, vendors, and internal teams.
• Maintain application expertise and contribute best practices, lessons learned, and solution documentation to the team knowledgebase.

Requirements

• Bachelor’s degree in Information Technology or Management Information Systems.
• Fluent English is required.
• At least 2 years of experience in facility management services delivery and software implementation.
• Technical fluency with Microsoft Office 365, including Excel, Word, Project, and SharePoint.
• Ability to use laptops, mobile devices, and wireless technologies.
• Strong critical thinking, judgement, communication, and ability to work with minimal information.

Nice to have

• Experience with API and integration protocols.
• Experience with data governance and data management.
• Project management, ITIL, or SDLC knowledge.

Culture & Benefits

• Full-time role with matrixed responsibilities across portfolios and projects.
• Approximately 85% of the work focuses on support, team activities, and platform enhancements.
• Approximately 15% focuses on delivery activities with vendor, client, and team resources.
• Work is structured around a service delivery model with measurable service-level and compliance standards.