Global Customer Experience Business Partner (Pharma)

Location: Cambridge, MA; hybrid role for US and Puerto Rico residents only

Salary: $178,500–$257,833.33 per year

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines.

What you will do

• Partner with global and local franchise teams to identify omnichannel challenges and drive solutions from strategy through implementation.
• Develop asset-tailored omnichannel strategies and translate global direction into locally relevant plans.
• Turn customer experience strategy into global-to-local engagement campaigns and fit-for-purpose content plans.
• Introduce generative AI and emerging capabilities to improve omnichannel deployment and execution standards.
• Lead change management and build scalable omnichannel capabilities across franchises and markets.
• Define customer experience KPIs, interpret performance insights, and provide strategic recommendations with the Insights & Analytics team.

Requirements

• 10+ years of experience in a commercial operations environment, with strong knowledge of global pharmaceutical businesses.
• 3+ years of experience in a multichannel or omnichannel environment.
• Expertise in omnichannel and digital marketing, content management, process design, and change management.
• Strong project management, cross-functional collaboration, consultative influencing, and executive communication skills.
• Ability to synthesize complex information, develop strategic recommendations, coach teams, and influence without authority.
• Must be a US or Puerto Rico resident for this role.

Culture & Benefits

• Supportive, future-focused environment within a global biopharmaceutical organization.
• Career growth opportunities through promotion or lateral moves, locally and internationally.
• Rewards package with company benefits.
• Healthcare, prevention, wellness, and family support benefits.
• At least 14 weeks of gender-neutral parental leave.
• Opportunity to help modernize and scale commercial capabilities across science, medicine, and operations.