13 дней назад
User Collaboration Specialist (Cisco/Webex)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
User Collaboration Specialist (Cisco/Webex): Designing, implementing, and supporting enterprise telephony, video conferencing, and audiovisual systems for the Supreme Court of Pennsylvania and AOPC with an accent on Cisco IP telephony, Webex collaboration, and AV/VC infrastructure. Focus on integrating voice, conferencing, fax, and security systems, automating Help Desk call flows with UCCX scripting, and resolving complex end-user and carrier issues.
Location: Harrisburg, Pennsylvania, United States. Onsite support for multiple campuses and remote locations. Employment requires verification of identity and eligibility to work in the United States and completion of a criminal background check.
Company
is a full-service IT staffing and solutions company providing IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management services.
What you will do
- Design, install, configure, maintain, and support analog and IP telephony systems, including Cisco Voice Gateways and related hardware.
- Implement and support audiovisual and video conferencing technologies, including Webex Boards, Room Kits, codecs, and AMX control systems.
- Develop and maintain Cisco UCCX scripts to automate IT operations and support Help Desk call flows.
- Administer PACourts Webex-hosted services, on-premises collaboration infrastructure, user accounts, and new-user training.
- Support fax servers and integrations between telephony systems, security cameras, and door buzzer systems.
- Work with end users, IT teams, telecommunications carriers, and third-party vendors to troubleshoot issues, implement changes, and resolve support tickets.
Requirements
- Experience administering Cisco enterprise phone systems and supporting analog and IP telephony environments.
- Experience supporting enterprise video conferencing, audiovisual technologies, telecommunications hardware, and related software.
- Experience providing direct technical support and resolving complex technology issues for end users.
- Ability to coordinate effectively with telecommunications carriers and third-party vendors.
- Experience with Cisco UCCX scripting, Cisco Voice Gateways, Webex Boards, Webex Room Kits, video conferencing codecs, and AMX control systems.
- Must verify eligibility to work in the United States and successfully complete an AOPC criminal background check.
Culture & Benefits
- Cutting-edge technology and innovation.
- Career growth opportunities.
- Employee-centric environment.
- Comprehensive benefits package.
- Holiday and vacation benefits.
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