Contact Center Engineer (Cisco Contact Center)

Location: Minneapolis, Minnesota, United States

Base pay salary: $120,000–$147,000 per year

Company

hirify.global is a diversified financial services company providing financial planning, asset management, insurance, and annuity services to individual, small business, and institutional clients.

What you will do

• Design, implement, and support Cisco UCCE, PCCE, CVP, and Webex Contact Center solutions.
• Develop IVR, self-service, routing, and customer engagement solutions using Cisco technologies and conversational AI platforms.
• Integrate contact center platforms with CRM, authentication, customer data, fraud prevention, and third-party digital engagement systems.
• Deploy and optimize voice biometrics, caller verification, authentication, and fraud detection capabilities.
• Collaborate with stakeholders, application teams, architects, and vendors on contact center modernization initiatives.
• Support testing, validation, production readiness, and migration from traditional IVR to intelligent virtual agents.

Requirements

• Bachelor’s degree in computer science, information technology, engineering, or equivalent experience.
• 5+ years of experience engineering and supporting Cisco Contact Center solutions, including UCCE and/or PCCE.
• Experience with Cisco CVP, VXML-based IVR applications, Webex Contact Center, voice biometrics, and fraud detection platforms.
• Experience with REST APIs, JSON, authentication mechanisms, SQL, and enterprise system integrations.
• Experience with Python, PowerShell, JavaScript, and HTML for automation, customization, and administration.
• Hands-on experience with Google Dialogflow, Cisco AI Agent, or comparable conversational AI platforms, plus strong troubleshooting and stakeholder communication skills.

Nice to have

• Experience designing and supporting enterprise contact center deployments.
• Experience with Cisco Finesse, gadget creation, and customization.
• Experience integrating Salesforce or custom CRM and enterprise applications.
• Familiarity with cloud contact center platforms and hybrid contact center architectures.

Culture & Benefits

• Full-time exempt position within the Technology organization.
• Benefits include vacation time, sick time, 401(k), and health, dental, and life insurance.
• Eligible roles may receive performance-based bonuses, commissions, and/or long-term incentives.
• Inclusive and accessible recruitment process with reasonable accommodation support.