Manager, Loyalty Program Operations (AI)

Location: Remote - US

Salary: USD 97,600–122,000 per year, plus bonus, equity, and benefits as applicable.

Company

hirify.global is a publicly traded technology company headquartered in Boston and operating as a regulated gaming company.

What you will do

• Develop expertise in loyalty program tiers, earning and redemption mechanics, milestones, benefits, and performance across offerings.
• Monitor player engagement, tier progression, reward utilization, and business impact through key performance indicators.
• Analyze player behavior, loyalty initiatives, reward costs, utilization, and program economics to recommend improvements.
• Coordinate operational requirements, testing, launches, and issue resolution for loyalty program enhancements.
• Build data-backed business cases that connect player needs, expected business impact, and implementation considerations.
• Use AI tools and automation to improve analysis, monitoring, documentation, and operational workflows while validating outputs against trusted data.

Requirements

• At least 5 years of experience in loyalty programs, rewards, program operations, or consumer analytics.
• Proficiency in SQL, including independently querying, investigating, and validating data for complex business questions.
• Understanding of loyalty program economics, performance measurement, and experimentation.
• Experience using AI tools and automation to improve analytical efficiency and decision-making.
• Strong operational judgment, attention to detail, communication, collaboration, and stakeholder influence.
• A gaming license issued by the appropriate state agency may be required as a condition of employment.

Culture & Benefits

• Remote work from the United States.
• Bonus, equity, and benefits may be provided in addition to base salary.
• Work in a fast-paced, innovation-focused technology and gaming environment.
• Guidance is provided through the gaming licensing process when relevant to the role.