Customer Experience Manager (AI)

Location: Argentina; 100% remote. The role may require up to 25% travel depending on business needs. Current legal authorization to work in Argentina is required; visa or work permit sponsorship is not available.

Company

hirify.global is an AI-first cloud services company helping organizations modernize technology, build intelligent products, and move AI solutions into production.

What you will do

• Coordinate recurring customer review meetings with engagement leaders and customer stakeholders.
• Manage customer survey collection across live meetings, email, and project teams while maintaining consistent processes and strong response rates.
• Analyze CSAT, NPS, and qualitative feedback to identify trends, recurring themes, and customer pain points.
• Translate customer data into actionable recommendations connected to business impact.
• Create reports and dashboards communicating customer sentiment, benchmarks, and goals.
• Present findings and facilitate customer experience reviews with executives, department heads, and cross-functional teams.

Requirements

• 3+ years of experience in customer experience, professional services, or customer relationship management.
• Knowledge of customer experience methodologies and best practices.
• Experience with CRM systems and customer feedback management platforms.
• Strong analytical, statistical analysis, reporting, written communication, and verbal communication skills.
• Experience presenting to senior leadership and stakeholders, with strong time management and prioritization skills.
• Interest in startup environments, cross-functional collaboration, and using AI tools to improve operational efficiency.

Nice to have

• Experience with Qualtrics, SurveyMonkey, or similar survey platforms and data visualization tools.
• Working knowledge of AWS cloud offerings, cloud industry trends, and new technologies.
• Data analytics fundamentals and experience proposing process changes based on customer feedback.
• Entry- or mid-level cloud certification, such as AWS Cloud Practitioner.

Culture & Benefits

• 100% remote work with a worldwide team.
• Pay in USD, generous holidays, and flexible PTO.
• Competitive phantom equity and peer bonus awards.
• Paid exams and certifications, an individual professional development plan, and an annual learning and development stipend.
• State-of-the-art laptop, tools, and equipment and office stipend.
• Inclusive culture focused on diversity, belonging, and fair hiring practices.