Customer Solutions Engineer, EMEA (Cybersecurity)

Location: Remote - Ireland

Company

hirify.global provides an enterprise cybersecurity and SaaS platform supported by technical account management and customer success teams.

What you will do

• Provide flexible technical support for challenging or recurring customer situations beyond standard support cases.
• Lead short-term, project-based technical engagements for customers without a dedicated Technical Account Manager.
• Partner with Customer Success Managers to assess technical needs, investigate issues, and recommend next steps.
• Optimize the platform through configuration reviews, best-practice setup, and proactive tuning.
• Document customer sessions, recommendations, and handoffs in the CRM.
• Identify underused features, potential upsell or professional services opportunities, and recurring patterns for Product, Engineering, and Customer Success.

Requirements

• 3+ years of experience in a customer-facing technical role involving email infrastructure, IT security or administration, engineering, or technical support.
• Experience in enterprise SaaS or cybersecurity and strong knowledge of platform configuration best practices.
• Strong technical triage judgment and the ability to determine when to provide hands-on guidance or involve a senior technical resource.
• Ability to manage multiple concurrent, time-bound engagements across a broad customer base.
• Excellent communication skills with technical and business stakeholders, including senior customer contacts.

Nice to have

• Familiarity with email authentication and delivery protocols.
• Experience with Microsoft 365 and Google Workspace.
• Experience in a pooled technical resource model, professional services, deployment, or solutions engineering.
• Bachelor's degree in a technical field or equivalent hands-on experience.

Culture & Benefits

• Flexible technical work across varied customer engagements rather than ownership of a fixed set of accounts.
• Collaboration with Customer Success, Product, Engineering, Technical Support, and Critical Situation Management.
• AI-assisted interview preparation tools may be used during the recruiting process, while hiring decisions are made by people.
• Pre-employment checks are required after a conditional offer and follow applicable legislation and company security and privacy policies.