Customer Service Manager (Electric Power)

Location: Alpharetta, Georgia, United States; up to 25% travel may be required.

Salary: $112,710–$169,060 per year.

Company

hirify.global's Electric Power Division provides integrated power generation solutions, services, and support for healthcare, data centers, municipalities, utilities, industrial facilities, and emergency response applications.

What you will do

• Direct customer service and technical field support programs covering installation, commissioning, troubleshooting, maintenance, repair, and customized service solutions.
• Build customer service and field service infrastructure, workforce readiness, and technical training programs.
• Lead, coach, and develop customer service professionals and technical teams.
• Develop service plans, budgets, schedules, resource strategies, performance metrics, and service excellence standards.
• Design, price, and manage service programs; negotiate customized service agreements and technical support contracts with customers and dealers.
• Resolve complex customer, technical, and operational escalations while partnering with engineering, product support, sales, and operations.

Requirements

• Extensive experience creating customer-focused solutions and managing customer relationships.
• Working knowledge of customer and operational data collection, validation, analysis, and reporting.
• Working knowledge of service excellence, consulting, effective communication, and relationship management.
• Ability to lead service operations, resolve complex issues, communicate with technical and non-technical stakeholders, and drive continuous improvement.
• Must work from the Alpharetta, Georgia location; travel of up to 25% may be required.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off, holidays, and volunteer leave.
• 401(k), HSA, and FSA plans.
• Career development, tuition reimbursement, and incentive bonus opportunities.
• Disability, life insurance, parental leave, adoption benefits, employee assistance, and voluntary benefits.
• Visa sponsorship is not available for this position.