Mgr-Customer Service-U (Financial Services)

Location: Minneapolis, Minnesota, United States

Base salary: $81,700–$122,500 per year, with potential variable pay through bonuses, commissions, and/or long-term incentives.

Company

Diversified financial services organization providing financial planning and advice, asset management, insurance, and annuity services to individual, small business, and institutional clients.

What you will do

• Lead a customer service team that may include team leads and service professionals.
• Implement and maintain policies and procedures that support high-quality service delivery.
• Resolve complex and high-priority service issues escalated by the team.
• Lead audits and quality assurance activities to meet accuracy, processing, and service standards.
• Mentor team leaders and direct reports through coaching, feedback, performance management, and regular one-on-one meetings.
• Support customer service projects, cross-functional initiatives, staffing plans, and alignment with enterprise objectives.

Requirements

• High school diploma or GED; post-secondary education may be exchanged with relevant work experience.
• 5–7 years of relevant experience.
• Extensive customer service experience with strong knowledge of service processes, policies, techniques, and applicable regulations.
• Demonstrated people leadership experience through direct leadership, coaching, or mentoring.
• Strong communication skills, including the ability to explain complex issues clearly.
• Ability to prioritize work, collaborate with internal and external partners, and deliver business results.

Nice to have

• Leadership experience or knowledge of Ameriprise-specific practices.

Culture & Benefits

• Full-time, exempt position.
• Vacation and sick time.
• 401(k) plan.
• Health, dental, and life insurance.
• Inclusive and accessible recruitment process with reasonable accommodation support.