Production Build Specialist

Location: Remote (U.S.)

Company

hirify.global enables organizations to engage customers through two-way, compliance-governed SMS conversations and large-scale automated text and phone campaigns.

What you will do

• Configure and update customer campaign workflows in hirify.global’ proprietary platform.
• Set outreach schedules, branching logic, response actions, call routing, and audio-file mappings.
• Manage a queue of build and support cases from Client Success, Operations, and occasional clients.
• Translate business objectives into practical platform configuration recommendations.
• Test campaign changes, investigate configuration issues, and document completed work.
• Collaborate with Build Specialists, QA, Client Success, and Production leadership.

Requirements

• Exceptional organization and the ability to prioritize a steady queue of competing requests.
• Comfort reading and editing structured data such as JSON, XML, or CSV, and using spreadsheets.
• Ability to learn proprietary software, follow documentation, and understand how settings interact.
• Strong attention to detail when checking IDs, mappings, rules, and campaign behavior.
• Good problem-solving and communication skills, including clarifying unclear requirements and explaining changes to non-technical partners.
• No software engineering background or computer science degree is required.

Nice to have

• Experience with marketing automation platforms, CRMs, dialers, or workflow-based tools.
• Experience with Salesforce or a similar CRM.
• Experience managing ticket queues, support caseloads, outreach campaigns, or configuration-heavy operations.
• Basic scripting or query-language familiarity.
• Experience processing audio files for phone systems or customer outreach tools.

Culture & Benefits

• Remote work with daily collaboration through chat, video calls, and shared documentation.
• Full-time schedule of 40 hours per week.
• Work environment focused on accuracy, transparency, and continuous improvement.
• Training provided on the proprietary platform and internal tools.