Production Engineer (Zabbix)

Location: Chiasso, Switzerland

Company

hirify.global provides a global, end-to-end wealth management platform that combines technology with business and investment operations for financial institutions.

What you will do

• Lead the modernization of monitoring and observability capabilities using Zabbix Agent 2.
• Migrate legacy monitoring components and integrate servers, batch processing, application infrastructure, and logs into Zabbix.
• Connect Zabbix with ITM, Jira, and other operational tools to automate alerting, escalation, incident creation, and closure.
• Perform operational checks, monitor client environments, investigate incidents, and participate in major incident response and on-call rotations.
• Produce KPI reports, analyze service trends, support post-incident reviews, and drive continuous improvement.
• Provide CIM expertise, coordinate client incident and problem management, and maintain operational documentation.

Requirements

• Strong understanding of hirify.global’s operating model and products.
• Proven involvement in monitoring modernization initiatives.
• Expertise in Zabbix, monitoring automation, and incident management processes.
• Knowledge of CIM and its operational support requirements.
• Fluent English and French required.

Culture & Benefits

• Full-time position within the Chiasso-based Managed Services organization.
• Participation in shift rotations and on-call schedules for support outside normal business hours.
• Collaboration with Technical Services, Product Owners, Development Teams, and Client Service Managers.
• Involvement in client governance meetings, service reviews, and operational discussions.