Associate, O2C (ANZ) - 1 Year Contract (Renewable)

Location: Petaling Jaya, Malaysia

Company

hirify.global is a global animal health company developing products and services to prevent and treat disease in farm animals and pets.

What you will do

• Provide end-to-end order management support for hirify.global affiliates in line with established processes, policies, financial reporting controls, and local statutory requirements.
• Process manual orders received by phone, fax, and email, prioritizing urgent requests and maintaining a positive customer experience.
• Manage customer disputes, billing issues, credits, payments, account discrepancies, invoices, and collections in coordination with Accounts Receivable and Supply Chain teams.
• Monitor sales order and sales interface issues, review key metrics, and communicate with stakeholders to ensure KPIs are met.
• Support global and regional O2C projects, process improvements, knowledge transfer, team coverage, and onboarding of new team members.
• Act as an information resource for O2C Customer Service processes and related queries.

Requirements

• Diploma or degree in Finance, Accounting, Business Administration, or equivalent experience.
• 1–3 years of related industry experience in Order Management or another accounting function within an MNC or shared-service environment.
• Intermediate knowledge of Order Management and accounting functions.
• Intermediate experience with ERP systems, particularly SAP, and Microsoft Office tools including Excel, PowerPoint, and Outlook.
• Proficient English is mandatory. Multilingual capability is required when supporting Japan, Korea, Taiwan, China, Thailand, or Vietnam.
• Ability to analyze and resolve problems, prioritize deliverables, work with global stakeholders, and maintain strong SOX, operational-control, and compliance awareness.

Nice to have

• Experience with ServiceNow or Salesforce.
• Lean or Six Sigma exposure.
• Experience supporting low- to medium-complexity tasks and small- to medium-sized projects.
• Strong interpersonal, influencing, analytical, and continuous-improvement skills.

Culture & Benefits

• Inclusive and diverse work environment focused on innovation and new ways of thinking.
• Opportunities to build skills and gain experience in a global animal health organization.
• Regular collaboration with internal business partners, global O2C teams, and external service-provider teams.
• Travel is not required.