Member of Client Experience (Crypto)

Location: Singapore; remote work with mandatory in-person onboarding

Company

hirify.global provides institutional digital-asset services including custody, staking, trading, governance, settlement, and security infrastructure.

What you will do

• Deliver white-glove service throughout institutional client onboarding, account go-live, and ongoing account management.
• Respond to client inquiries, resolve issues, and act as an internal advocate for client needs.
• Process and oversee custody and settlement operations, including receiving, verifying, and reviewing transactions.
• Coordinate with client operations, compliance, product, sales, and other internal stakeholders.
• Contribute to the development and refinement of operational processes, procedures, and runbooks.
• Provide rotating coverage on weekends and public holidays to support continuous operations.

Requirements

• 1–3 years of client-facing experience in financial services, digital assets, or another heavily regulated industry.
• Experience supporting institutional client operations, back-office processes, or similar regulated workflows.
• Knowledge of institutional client onboarding, client lifecycles, KYC, and anti-money-laundering concepts.
• General understanding of cryptocurrency, tokens, protocols, staking, governance, and related digital-asset verticals.
• Ability to resolve complex problems with clients and internal stakeholders in a fast-paced environment.
• Ability to complete mandatory in-person onboarding in Singapore.

Nice to have

• Experience working with institutional clients such as venture capital firms, private equity firms, or sovereign wealth funds.
• Knowledge of operational tools such as Salesforce, Notion, Slack, or JIRA.

Culture & Benefits

• Remote work arrangement after the required in-person onboarding process.
• Rotating coverage supports continuous operational availability, including weekends and public holidays.
• Work in a diverse team focused on security, financial services, and distributed ledger technology.
• Inclusive workplace committed to equal opportunity and respectful collaboration.