Customer Support Specialist (APAC)

Location: Singapore

Company

hirify.global builds AI products that improve speed, accuracy, and insight for investment banks, private equity funds, and investment firms.

What you will do

• Handle customer queries through chat and email, resolving issues promptly and meeting support SLAs.
• Diagnose root causes with clients and teammates and provide clear workarounds.
• Identify process improvements and automation opportunities to increase operational efficiency and scalability.
• Work with Customer Support Managers to streamline and scale support operations.
• Collaborate with Product, Engineering, Sales, and Post-Sales to share support context and keep stakeholders informed.

Requirements

• At least 1 year of experience in customer support or user operations within a B2B SaaS or technology environment.
• Strong organizational and prioritization skills for ambiguous environments and high-volume queues.
• Excellent verbal and written communication skills with strong attention to detail.
• Analytical mindset and experience using data to inform operational decisions.
• Interest in AI, technology, and financial markets.
• Passion for best-in-class customer experience and operational excellence.

Culture & Benefits

• Opportunity to join an early hire group at a fast-growing AI startup and help shape a future support team.
• High ownership, autonomy, and responsibility for meaningful areas of work.
• Collaborative, organized, thoughtful, and supportive working environment.
• Opportunity to work on AI products used by leading financial institutions.
• Exposure to technically demanding problems at the intersection of AI and finance.