Reverse Team Leader (Reverse Logistics)

Location: Madrid Province, Madrid, Spain

Company

JD Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions across warehousing, transportation, delivery, cold chain, and cross-border operations.

What you will do

• Lead daily reverse logistics operations covering inbound processing, quality inspection, repair coordination, and outbound disposition.
• Optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Track return rates, processing times, resolution rates, and other KPIs; implement corrective actions.
• Train, mentor, and evaluate team members while ensuring compliance with company policies and safety regulations.
• Coordinate with customer service, warehousing, and quality control to streamline workflows.
• Manage returned-product inventory, resolve operational bottlenecks, and prepare performance and cost reports.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 3 years of experience in reverse logistics or supply chain management, including at least 1 year in a leadership role.
• Experience leading, motivating, and developing a team.
• Strong knowledge of reverse logistics principles, processes, and best practices.
• Analytical and problem-solving skills with a data-driven approach to decision-making.
• Proficiency with warehouse management systems and other relevant software, plus strong communication and organizational skills.

Culture & Benefits

• Work in a technology-driven global logistics infrastructure with automated warehousing and international transportation operations.
• Collaborative, ownership-oriented environment focused on high-quality results.
• Opportunity to contribute to smart warehousing, autonomous delivery, and supply chain technology.
• Competitive salary and a people-focused workplace.