3 часа назад
Business Support Controller (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Business Support Controller (AI): Translating guest and operational challenges into scalable AI, automation, digital, data and cloud solutions with an accent on guest self-service, operational efficiency and technology governance. Focus on designing solution roadmaps, leading proof-of-value pilots, measuring business impact and ensuring secure, resilient and scalable implementations.
Location: Abu Dhabi, United Arab Emirates
Company
is the UAE’s national airline, connecting people across continents and advancing global aviation through its Journey 2030 ambition.
What you will do
- Partner with Guest Support, Guest Relations, Digital, Operations and Technology teams to identify and solve guest and operational pain points.
- Translate business needs into requirements, solution designs and implementation roadmaps.
- Identify and prioritise AI, automation, Copilot and digital self-service opportunities.
- Design solutions improving guest self-service, contact deflection, first-contact resolution, agent productivity, case management and service recovery.
- Lead proof-of-value initiatives and pilot programmes with measurable success criteria.
- Establish governance, assess vendors, support business cases and track guest, operational and financial benefits.
Requirements
- Bachelor’s degree in Business Analytics, Data Analytics, Finance, Economics, Information Systems, Business Administration or a related field.
- At least 3 years of experience in business intelligence, reporting, analytics, business support, finance or operations.
- Advanced Excel and strong Power BI, Tableau, Looker or equivalent dashboarding capabilities.
- Strong analytical skills covering trend, variance, root-cause, forecasting and scenario analysis.
- Practical experience with AI and automation tools, including appropriate validation, governance and data confidentiality.
- Strong stakeholder management, communication and data-storytelling skills; knowledge of data modelling, SQL, Power Query or Python is desirable.
Culture & Benefits
- Work on AI, automation and digital transformation initiatives within a globally recognised airline.
- Influence millions of guest interactions and customer journeys.
- Collaborate across commercial, operational and technology functions.
- Develop expertise in emerging technologies, data analytics, customer experience and business transformation.
- Work in a high-performing environment that encourages curiosity, innovation and continuous improvement.
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