Customer Support Technician-PDC (Semiconductor Equipment)

Location: Beijing, China; onsite

Company

hirify.global develops materials science and engineering solutions and equipment for semiconductor chips and advanced displays.

What you will do

• Plan daily work within the assigned territory and complete preventive and remedial maintenance.
• Perform scheduled maintenance, wet cleans, equipment start-ups, warranty, paid service, and service contract activities.
• Verify system operation, troubleshoot process variations, and support equipment uptime improvement.
• Instruct customers on system operation and maintenance and coordinate support plans with customer management.
• Provide technical assistance to less experienced personnel and act as a liaison with customer front-line management.
• Apply Statistical Process Control and Quality Improvement Process methods to improve productivity and service quality.

Requirements

• Proficiency in a range of analytical processes or procedures.
• Working knowledge of Statistical Process Control and quality improvement methods.
• Ability to troubleshoot atypical equipment and process problems using established procedures.
• Ability to work in a physically demanding cleanroom environment, including walking, standing, bending, kneeling, climbing, and lifting up to 35 lbs.
• Ability to distinguish colors, work around potentially challenging noise levels, and use hand and power tools.
• Ability to wear required personal protective equipment, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Regular employment with a full-time schedule.
• No relocation eligibility for this position.