DE Savings & Invest - Specialist (German Speaker)

Location: Manila, One Ayala Tower 2

Company

hirify.global Philippines delivers banking operations and customer services for a global digital banking organization.

What you will do

• Support customers through chat and voice channels with banking products, payments, cards, and online banking inquiries.
• Manage customer requests and complaints from initiation through resolution.
• Ensure compliance with banking policies, regulations, and risk controls.
• Maintain accurate records and identify opportunities to improve service operations.
• Handle complex cases as a subject matter expert and support team performance and productivity goals.

Requirements

• Fluent German with B2 certification required.
• College degree and at least five years of professional experience.
• Experience in retail banking, shared services, or a BPO environment is preferred.
• Strong English communication, customer service, and stakeholder management skills.
• Strong attention to detail and analytical skills, with the ability to navigate complex processes.
• Ability to collaborate, adapt, work independently, and perform effectively in a dynamic environment.

Culture & Benefits

• Work with diverse global teams in a collaborative and inclusive culture.
• Access continuous learning, cross-skilling, and professional certification opportunities.
• Receive competitive compensation and allowances.
• Opportunities are available for career growth.
• Inclusive workplace committed to diversity, equity, and inclusion.