Supervisor, Customer Service (Japanese Speaker) SIBG Asia

Location: Taguig, Philippines; full-time, on-site role with possible shift work and support for Asian time zones and country work calendars.

Company

hirify.global develops innovative products and solutions across industrial, healthcare, safety, and consumer markets.

What you will do

• Supervise customer service employees, assign work, set priorities, coach staff, and provide performance feedback.
• Plan, coordinate, and oversee customer order processing, inquiries, complaints, invoicing, and related service activities.
• Resolve complex and non-routine customer issues while maintaining customer and account relationships and service-level agreements.
• Analyze customer satisfaction data, trends, reports, and solution effectiveness to improve service levels.
• Lead local and cross-border projects, coordinate cross-functional efforts, and align deliverables with business strategies.
• Communicate with customers, internal business partners, and management to expedite work and resolve operational issues.

Requirements

• Bachelor's degree or equivalent technical or vocational qualification, with typically 3–6 years of relevant experience.
• Thorough knowledge of customer service disciplines, including inquiries, complaints, call centers, invoicing, and order management.
• Strong English communication skills and working proficiency in Japanese/Nihongo across speaking, reading, writing, and listening are required.
• Leadership and supervisory knowledge covering performance management, hiring, coaching, conflict resolution, delegation, change management, and employment policies.
• Experience with corporate systems and tools such as SAP, GWN, time and attendance, sourcing/payment systems, and GLN.
• Ability to work in Taguig, Philippines, including shifts and Asian time-zone support when required.

Nice to have

• Experience in customer service, supply chain, manufacturing operations, logistics, or business administration.
• Experience with SAP and Salesforce.

Culture & Benefits

• Work in an innovation-focused environment that encourages curiosity, creativity, diverse thinking, and responsible risk-taking.
• Participate in hirify.global performance, values, ethics, and environmental health and safety programs.
• Support continuous improvement and contribute to a strong workplace safety culture.