Customer Support Specialist (Fitness Technology)

Location: Philippines

Company

hirify.global is a technology provider for the fitness industry.

What you will do

• Provide clear and effective customer support through email, live chat, and phone using Zendesk.
• Own customer issues from initial contact through resolution and proactively mitigate customer problems.
• Identify potential technical issues and report them to the Product team.
• Create and maintain knowledge-base articles and saved replies.
• Demonstrate product capabilities and collaborate with Product Management to identify valuable new features.
• Maintain accurate customer details in the CRM and build positive customer relationships.

Requirements

• At least 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Japanese.
• Excellent customer relationship management skills and strong empathy for customer challenges.
• Team-player mentality, strong work ethic, and the ability to work in a fast-paced environment.
• AI literacy, curiosity, and a growth mindset with the ability to learn and adapt.

Culture & Benefits

• Full-time employment.
• Opportunity to support a diverse customer base at a global level.
• Growth-oriented environment focused on learning and adapting to evolving AI technologies and business processes.