10 дней назад
Customer Support Technician (EPI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Technician (EPI) (semiconductor equipment): Performing preventive and remedial maintenance, equipment start-ups, troubleshooting, and customer support for Applied Materials systems in Shanghai with an accent on equipment uptime, process variation correction, and service quality. Focus on planning maintenance activities, resolving system problems, coordinating customer support plans, and improving equipment performance.
Location: Shanghai, China
Company
develops materials science, engineering solutions, and equipment supporting semiconductor chips and advanced displays.
What you will do
- Plan daily work schedules and execute preventive, remedial, periodic, and wet-clean maintenance on assigned systems.
- Perform system start-ups, warranty service, paid service, and service contract activities, including Tier II start-ups and support for Tier III start-ups.
- Troubleshoot process variations and system problems, verify equipment operation, and correct issues within established time frames.
- Coordinate customer support plans, communicate with customer management, and participate in customer meetings.
- Track equipment performance, plan uptime improvements, and implement productivity and quality improvement activities.
- Provide technical assistance and guidance to less experienced personnel.
Requirements
- Comprehensive understanding of processes, procedures, systems, and concepts within the relevant discipline.
- Working knowledge of Statistical Process Control and Quality Improvement Process methods and terminology.
- Ability to analyze diverse technical problems, select solutions, and apply established methods and experience.
- Ability to coordinate work with related teams and communicate technical and administrative matters clearly.
- Ability to work with limited technical assistance while maintaining the quality of deliverables.
Culture & Benefits
- Supportive work culture focused on learning, development, and career growth.
- Health and wellbeing programs supporting employees at work and at home.
- Regular full-time employment with .
- Relocation is not available for this position.
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