Manager, Customer Engineer (Semiconductor)

Location: Shanghai, China

Company

hirify.global develops materials science and engineering solutions, equipment, and services used in semiconductor chips and advanced displays.

What you will do

• Build and maintain relationships with customers through regular visits and engagement with stakeholders at all levels.
• Manage, coach, and direct customer engineers, including objectives, performance reviews, career planning, salary planning, mentoring, and corrective actions.
• Coordinate with Product Divisions on technical support, training, spare parts, reliability, and business reporting.
• Lead escalation procedures, account planning, system sales support, financial forecasting, and district cost efficiency.
• Plan and execute system installations, including pre-facility and start-up meetings and process support identification.
• Manage RMA procedures and customer engineer effectiveness, time tracking, accuracy, and corrective actions.

Requirements

• Experience managing and directing engineering employees according to established policies and objectives.
• Ability to analyze situations and data, exercise judgment within defined procedures, and recommend policy or process changes.
• Ability to gain cooperation from others and present technical information related to projects or schedules.
• Understanding of business planning, financial results, customer support, system installation, and escalation management.
• Ability to follow hirify.global' global Standards of Business Conduct and compliance requirements.
• Relocation is not available for this position.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Opportunity to work on semiconductor and advanced display technologies.
• Employee health and wellbeing programs and support for personal and professional development.
• Regular full-time employment with a global engineering company.