AI Strategist

Location: United States (Remote)

OTE range: $150,000–$200,000 plus equity

Company

hirify.global provides a unified AI platform with conversational AI agents, real-time human-agent augmentation, and conversation intelligence for customer experience operations.

What you will do

• Identify automation and augmentation opportunities across customer contact centers and broader customer experience operations.
• Build enterprise AI roadmaps, prioritize initiatives by ROI, and develop business cases for senior stakeholders.
• Analyze conversation and operational data to surface customer friction, trends, and inefficiencies.
• Pilot emerging AI capabilities, define success criteria, and decide with customers whether to scale them.
• Optimize live AI Agents by reviewing performance and recommending changes to prompts, workflows, and configurations.
• Coordinate deployments with Forward Deployed Engineers, Forward Deployed Product Managers, and customer teams while measuring realized business value.

Requirements

• 5+ years of experience in technology consulting, strategy, product, analytics, implementation, or customer success, ideally with AI or LLM-first products.
• Experience building roadmaps, prioritizing by ROI, and creating business cases approved by senior stakeholders.
• Strong data analysis skills, including experiment design such as A/B tests and performance monitoring.
• Working knowledge of LLM-based AI agents, prompts, tools or function calling, and retrieval-augmented generation.
• Experience leading cross-functional initiatives, influencing senior stakeholders, and managing projects through execution.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent experience.

Nice to have

• Familiarity with customer support and contact center operations and metrics such as AHT, FCR, containment, and QA.
• Experience with conversation intelligence, speech analytics, or voice-of-customer programs.
• Background in management consulting, product management, or forward deployed roles.
• Startup or high-growth SaaS experience.
• Comfort with SQL or a BI tool for self-serve analysis.

Culture & Benefits

• People-first benefits package with medical, dental, and vision coverage.
• Flexible PTO and paid parental leave for all new parents.
• Retirement savings plan.
• Remote work setup budget and monthly wellness and communication stipend.
• Equity included in total compensation; onsite employees receive meals and commuter benefits.

Hiring process

• Interviews may use AI tools and transcription under the stated recruiting policies, with human review and oversight.
• Candidates may request an exception or accommodation for interview review.