5 дней назад
Service Desk Operator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk Operator (Linux/Incident Management): Providing phone-based service desk support and resolving Level 1 and Level 2 incidents with an accent on ticket assignment, monitoring alerts, network communications, and customer communication. Focus on diagnosing technical incidents, managing support workflows, and delivering Spanish- and English-language assistance.
Location: Hybrid role in Tres Cantos, Madrid, Spain
Company
is expanding its teams to support Level 2 incident resolution.
What you will do
- Provide service desk support by phone in Spanish and English.
- Receive and assign tickets through the ticketing system.
- Receive and assign alerts and tickets through the monitoring tool.
- Resolve and manage Level 1 and Level 2 incidents.
- Communicate with customers and clients throughout the support process.
Requirements
- Experience and knowledge of Microsoft Office applications.
- Experience and knowledge of Linux.
- Experience with ticketing tools and systems.
- Knowledge of network communications.
- Spanish and English required for phone-based service desk support.
Nice to have
- Availability to work in shifts.
- High-level English.
Culture & Benefits
- Personalized career development plan and technical training.
- Language learning support.
- National and international mobility opportunities.
- Relocation package for candidates coming from another country.
- Competitive compensation with ongoing reviews, flexible compensation, and brand discounts.
- Health, dental, and accident insurance, plus wellbeing training and free fruit and coffee.
Hiring process
- Recruitment includes telephone and personal contact with the talent acquisition team, either face-to-face or online.
- Bank transfers and bank cards are never requested during the recruitment process.
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