Service Desk Technician (Automotive)

Location: Ronda de l'Albornar, Tarragona, Spain; highly flexible hybrid work model

Company

Applus+ IDIADA provides automotive engineering and mobility services, with an international workforce focused on safer, more efficient, and sustainable vehicles.

What you will do

• Provide first- and second-line technical support through ticketing systems, phone, email, remote assistance, and face-to-face interactions.
• Diagnose and resolve hardware, software, operating system, application, network, and mobility-related incidents.
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows, Microsoft 365, corporate applications, TCP/IP, LAN/WAN, Wi-Fi, VPN, remote access, and mobile device management platforms.
• Manage incidents, service requests, user accounts, permissions, password resets, and identity-related requests in line with ITSM processes and SLAs.
• Create technical documentation and knowledge base content while identifying recurring issues and service improvements.

Requirements

• At least 1 year of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.
• Technical qualification in Network Systems Administration, such as ASIR or ASIX, or equivalent.
• Good command of English, written and spoken, for communication with end users in an international environment.
• Strong communication, customer service, attention to detail, documentation, and teamwork skills.

Nice to have

• ITIL Foundation certification or knowledge of IT Service Management best practices.
• Basic knowledge of Linux environments.

Culture & Benefits

• Flexible hybrid work model.
• Work-life balance and employee wellbeing support.
• Subsidized canteen, free language courses, transport services, and coaching services.
• Inclusive, diverse, and collaborative international work environment.
• Focus on sustainability, innovation, and professional development.