Customer Service & Appointment Coordinator

Location: Remote (Philippines); flexible availability for U.S. hours required

Salary: PHP 20,000/month, part-time

Company

hirify.global supports growing U.S.-based businesses with customer communication, lead management, and appointment coordination services.

What you will do

• Contact new and existing leads by phone, text, and email.
• Follow up with leads and schedule or confirm appointments for the sales team.
• Respond to customer inquiries, provide professional assistance, and escalate concerns when needed.
• Document customer interactions, follow-up attempts, appointment status, and customer information in the CRM.
• Track leads, appointments, and follow-up activities to ensure timely customer communication.
• Coordinate with sales and management on appointments, customer concerns, and follow-up needs.

Requirements

• Previous experience in customer service, appointment setting, call center, sales support, or administrative work.
• Excellent verbal and written English communication skills.
• Comfort with outbound calls and communication by text and email.
• Strong organization, multitasking, attention to detail, dependability, and ability to work independently.
• CRM experience is strongly preferred; familiarity with HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms is useful.
• Must be available for U.S. hours and have a professional, quiet work environment with a laptop or PC, stable 100 Mbps internet, backup connectivity, backup equipment, and reliable power.

Culture & Benefits

• Permanent remote work.
• 10 days of paid time off.
• Healthcare benefits and annual performance appraisal.
• Career growth, training, and development opportunities.
• Supportive and collaborative remote team working with established U.S.-based businesses.