E2E Service Owner (Telecommunications)

Location: Macquarie Park, Sydney, Australia; hybrid arrangement with three days in the office and two days remote or from home.

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital services.

What you will do

• Own the end-to-end lifecycle of mobile and consumer fixed voice services across products, platforms, and network domains.
• Maintain service maps and ownership models while contributing to network design, optimisation, operations, reporting, lifecycle management, and retirement.
• Define and manage service-quality, reliability, and customer-experience targets with Product, Business, and Networks stakeholders.
• Lead service-health reviews and improvement plans covering resilience, observability, operational performance, customer impact, risk, and cost efficiency.
• Support technology roadmaps, operating plans, investment decisions, service costings, and new-product impact assessments.
• Provide technical support during complex incidents, major problems, and changes, while managing service risks, technical debt, dependencies, recovery, and regulatory obligations.

Requirements

• Extensive telecommunications experience in service ownership, network architecture, operations, assurance, platform engineering, or product engineering.
• Strong knowledge of mobile and fixed voice services, including Triple Zero (000), VoLTE, VoNR, VoNBN, SIP, IMS, PSTN, voice interconnects, SBCs, softswitches, IP-PBXs, cloud calling platforms, voice probes, and synthetic testing.
• Experience with voice-service mapping, dependency management, network and platform operations, cloud, transmission, data-centre design, OSS/BSS, and automation platforms.
• Thorough ITIL knowledge and experience working in or transforming organisations toward an ITIL environment; ITIL 4 knowledge is highly regarded.
• Experience with observability and assurance platforms, service-impact monitoring, automated alerting, customer-impact identification, and service-health reporting.
• Strong stakeholder, vendor, communication, facilitation, analytical, problem-solving, and technical leadership skills.

Nice to have

• Knowledge of AI applications for improving network services and exposure to network or business-process automation initiatives.
• Experience in a highly regulated or safety-critical environment.

Culture & Benefits

• Competitive remuneration, employee discounts, an $80 monthly credit, and 25% off hirify.global products.
• Flexible hybrid work with a collaborative office campus, cafes, gym, medical services, childcare, and other onsite facilities.
• Competitive leave policies, including additional Connected days and up to 16 weeks of inclusive paid parental leave.
• Employee-led diversity networks, wellbeing support, and 24/7 counselling services.
• Free shuttle bus service from Macquarie University Metro Station.