Service Desk (Apple MAC/PC Analyst) - Calabasas, CA

Location: Calabasas, California, United States; onsite office role with up to 5% travel.

Salary: $23.03–$34.57 per hour, depending on location, knowledge, skills, education, and experience.

Company

hirify.global is a national tool retailer founded in 1977, operating more than 1,600 stores across 48 states and offering over 6,000 tools and accessories.

What you will do

• Provide desktop, laptop, mobile device, software, and peripheral support through deskside, phone, and remote channels.
• Monitor Windows and Mac environments and troubleshoot hardware, network, application, performance, and availability issues.
• Create and test Windows and Apple automation scripts for software deployments, updates, and group policies.
• Manage desktop images, Microsoft Active Directory permissions, domain enrollment, asset inventory, and technical documentation.
• Configure Microsoft Office, Apple Mac OS X, iPhone, and iPad systems, including remote support for executive users.
• Configure backup and recovery agents and support telecommunications systems such as VoIP, mobile phones, and mailbox management.

Requirements

• High school diploma or equivalent.
• At least 6 months of hardware support experience and experience supporting Windows and/or Apple environments.
• 2+ years of Apple Remote Desktop experience and 2+ years of OS X or Linux/Unix Terminal experience.
• Experience with BigFix in a Mac environment, Windows or Linux scripting, SCCM or SMS, Microsoft Exchange and Outlook, Active Directory, and backup and disaster recovery planning.
• Strong knowledge of Mac OS X, Microsoft Windows, Microsoft Office, Microsoft Office for Mac, and iPhone/iPad device management.
• Strong communication, customer service, analytical, organizational, and multitasking skills.

Nice to have

• Experience with remote desktop management, remote support tools, DNS, DHCP, TCP/IP, and network protocols.
• MTA, ACSP, A+, Network+, or MacOS Support Essentials ACSP certification.
• Experience with mobile device management and iPhone support.

Culture & Benefits

• Comprehensive medical, dental, vision, life insurance, and short- and long-term disability benefits.
• 401(k) enrollment for eligible Associates.
• Paid time off of up to 236 hours per year, including PTO, floating holidays, and paid holidays.
• Paid sick time of up to 80 hours per year unless otherwise required by law.
• Office-based work includes extended periods of standing, walking, sitting, computer use, and lifting up to 15 pounds.