HealthTech Client #1 | Junior Patient Advocate (PH)

Location: Remote from Manila, Philippines; working hours aligned to US Monday–Friday, 8:00 AM–5:00 PM Central Time.

Company

hirify.global is a global staffing company supporting a US healthcare organization that simplifies access to medical care, financial aid programs, and medication assistance.

What you will do

• Enroll patients in philanthropic assistance programs and provide information about healthcare payment options.
• Review patient enrollments for accuracy and completeness.
• Submit claims, order medications, and manage post-enrollment activities.
• Escalate and appeal patient assistance denials.
• Coordinate medication receipt, logging, and timely delivery to designated pharmacies.
• Provide empathetic customer service to patients and clients while identifying opportunities to improve products and services.

Requirements

• Previous hands-on healthcare experience in a high-performance, high-accountability environment.
• High school diploma or equivalent.
• Excellent written and verbal English communication, active listening, empathy, and emotional-support skills.
• Computer proficiency and strong attention to detail.
• Successful completion of a background check, drug screen, and required medical clearance, including vaccination mandates.
• For remote work, a distraction-free HIPAA-compliant home office and US Central Time schedule are required.

Culture & Benefits

• Full-time remote work from Manila, Philippines.
• Work must be performed through a wired cable or fiber internet connection; wireless broadband, satellite, and DSL are not permitted.
• Minimum internet speeds are 2 Mbps upload and 5 Mbps download.
• Wireless workstation connections are prohibited; the modem or router must support wired gigabit Ethernet connections with at least two available ports.
• A mobile hotspot may be used temporarily during an internet outage, and service upgrades may be required to maintain uninterrupted connectivity.