Manager, IT Service Delivery (IT)

Location: San Francisco, California office; fully onsite five days per week. The role may require 10–20% travel.

Base pay: $115,000–$135,000 annually, plus equity, bonus, and benefits.

Company

hirify.global is a clinical-stage biopharmaceutical company developing therapies for metastatic breast cancer and other solid tumors.

What you will do

• Lead the service desk operating model, including ticket triage, SLAs, queue health, escalations, reporting, knowledge management, self-service, and continuous improvement.
• Manage onsite and remote support staff, MSP delivery, vendor relationships, service reviews, corrective actions, and support coverage.
• Provide end-user, executive, workplace technology, laboratory, hardware, software, identity, collaboration, AV, mobile device, and printer support across Windows and macOS environments.
• Own the end-to-end IT onboarding and offboarding processes, including access management, equipment, license reclamation, asset recovery, communications, and SOX audit evidence.
• Manage hardware asset lifecycles and software license inventories, renewals, compliance, forecasting, and cost optimization.
• Partner with Infrastructure, Security, Laboratory Operations, Facilities, business teams, MSPs, and vendors to resolve systemic issues and maintain reliable service delivery.

Requirements

• Bachelor’s degree in IT, computer science, or a related field, or equivalent experience.
• At least 8 years of progressive end-user support, service desk, or IT operations experience.
• At least 3 years leading service desk or end-user support teams, including remote staff and accountability for service delivery and performance.
• Strong knowledge of ITIL incident, request, problem, and change-management processes and ITSM platforms.
• Technical proficiency in Windows, macOS, Microsoft 365, networking, cloud services, endpoint management, hardware, software, identity and access, and workplace technology.
• Experience in biotechnology or pharmaceuticals, laboratory support, MSP and vendor management, software and hardware lifecycle management, and SOX-controlled environments.

Nice to have

• ITIL or Microsoft 365 certifications.
• Experience with laboratory instrumentation, GxP-adjacent support practices, and validated or regulated computing environments.

Culture & Benefits

• Equal opportunity workplace with a focus on diverse expertise, backgrounds, and experiences.
• Competitive compensation and benefits package including equity and bonus.
• Open, flexible, and friendly work environment supporting long-term career development.
• Fast-paced, growing biotechnology environment focused on improving patient outcomes.