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3 часа назад

IT Technician (Gaming)

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Sweden
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
IT Technician (Gaming): Providing first-line technical support and deploying IT equipment for employees and external contractors in an on-site game development environment with an accent on workstation setup, hardware and software troubleshooting, and asset management. Focus on supporting onboarding, maintaining office technology, and resolving user issues across Windows, Microsoft 365, and basic networking infrastructure.

Location: On-site in Malmö, Sweden

Company

hirify.global develops, publishes, and distributes interactive entertainment and video games, including Call of Duty, Crash Bandicoot, Tony Hawk’s Pro Skater, and Guitar Hero.

What you will do

  • Provide first-line IT support to employees and external contractors through tickets, email, phone, and in-person requests.
  • Prepare, configure, deploy, and maintain laptops, desktops, monitors, mobile devices, peripherals, and workstations.
  • Support onboarding by setting up equipment and user workstations for new hires.
  • Troubleshoot hardware, software, peripheral, meeting room, printer, and office technology issues.
  • Maintain accurate IT asset inventory and lifecycle records, install software, and perform routine workstation maintenance.
  • Assist with office moves, hardware deployments, vendors, contractors, and escalation of complex issues.

Requirements

  • English proficiency at minimum B2 level, spoken and written.
  • Education in IT or a related technical field, or equivalent practical knowledge.
  • Good understanding of Windows operating systems, computer hardware, and Microsoft 365.
  • Basic knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
  • Strong customer service, communication, organization, and attention-to-detail skills.
  • Ability to lift, move, and install IT equipment and work independently while collaborating with the IT team.

Nice to have

  • Previous IT support, help desk, or customer service experience.
  • Familiarity with macOS.
  • Experience with Microsoft Entra ID, Active Directory, Intune, Jira Service Management, or ServiceNow.

Culture & Benefits

  • Full-time, one-year contract.
  • On-site work in a collaborative game development environment.
  • Opportunity to develop technical skills while supporting a user-facing IT function.
  • Work within a diverse and inclusive organization focused on creating gaming and entertainment experiences.

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