Customer Service Specialist (Technical Support)

Location: Gothenburg, Sweden. The role is onsite, and applicants may be required to attend interviews at a hirify.global office.

Company

hirify.global provides products and services supported by customer service and technical assistance.

What you will do

• Respond to customer inquiries by telephone, email, and chat.
• Troubleshoot basic technical issues related to products and services.
• Assist with product installation using standardized procedures.
• Document customer interactions and technical issues accurately.
• Provide clear resolution instructions and follow up with customers.
• Escalate complex issues and provide feedback to improve support documentation and processes.

Requirements

• Effective communication skills for understanding and addressing customer technical issues.
• Ability to identify and resolve basic technical problems.
• Ability to use customer support software and basic technical tools.
• Ability to manage multiple customer inquiries and follow up on resolutions.
• Understanding of when and how to escalate issues.
• Willingness to participate in training and maintain product knowledge.

Culture & Benefits

• Full-time employment.
• Training sessions are provided to improve technical support skills.
• Interview participation must be without AI tools or external prompts.
• In-person interviews may be required at a hirify.global office.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Applicants may be required to attend an onsite interview at a hirify.global office.