IT Professional I

Location: Onsite in College Station, Texas

Salary: $47,500–$52,000 annually

Company

Texas A&M University provides higher-education services supported by centralized technology services and IT enterprise operations.

What you will do

• Resolve technical issues for Windows, macOS, and mobile devices through phone, email, in-person support, and remote access.
• Manage incidents through an ITIL-based ticketing system and meet service-level agreements.
• Support Tier II and senior specialists, IT managers, and technology service initiatives.
• Train and mentor student technicians, faculty, staff, and students on IT tools and processes.
• Maintain troubleshooting documentation, records, incident reports, and quality-assurance processes.
• Participate in IT projects, process evaluations, campus engagement, and approved professional-development activities.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least one semester of student-worker or customer-service experience.
• Knowledge of troubleshooting Windows and macOS, office productivity applications, and customer-focused support.
• Strong communication, problem-solving, technical-explanation, multitasking, and teamwork skills.
• Ability to maintain the security and integrity of critical infrastructure and comply with applicable laws, policies, procedures, and safety requirements.
• Ability to work onsite in College Station and provide occasional on-call support, including evenings, nights, weekends, or holidays.

Nice to have

• At least one year of IT support experience in a service desk or call-center environment, preferably in higher education.
• Familiarity with ITSM tools such as TDx or ServiceNow.
• Familiarity with the ITIL framework.

Culture & Benefits

• Staff position within Texas A&M University’s Technology Services organization.
• Opportunities to mentor student technicians and engage with the campus community.
• Professional development through at least four approved IT training or development activities each year.
• Alternate work location may be available under applicable Texas A&M University System guidelines.
• Employment is security-sensitive and requires a criminal history investigation and credential verification.