4 часа назад
Customer Performance and Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Performance and Operations Manager (Pricing and Revenue Operations): Leading pricing strategy, annual price-increase performance, and renewal-cohort reporting across four business units with an accent on yield optimisation, retention measurement, and CRM and billing data integrity. Focus on designing automated dashboards, reconciling pricing and churn data, and guiding decisions through scenario analysis and customer performance insights.
Location: Lisbon, Portugal (Hybrid)
Company
provides end-to-end software solutions for businesses in the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries. The company serves more than 70,000 customers across 100+ countries with over 2,400 employees.
What you will do
- Set and maintain central pricing strategy and standards across four business units, balancing group consistency with market, product, and customer context.
- Lead annual price-increase planning, forecasting, execution oversight, invoice delivery, customer communications, and performance reconciliation.
- Build and own a renewal-cohort methodology reconciled across CRM and billing systems to measure customer value, renewals, growth, churn, and retention.
- Design pricing, cohort, and churn reporting and self-service dashboards, using automation and AI to reduce manual effort.
- Map price, renewal, and churn data flows across CRM, quoting, billing, Finance, and Revenue Operations, and define improvements to reporting integrity.
- Lead and develop the Pricing Analyst while collaborating with Revenue Operations, Finance, Billing, Sales, Marketing, Business Systems, and business-unit leaders.
Requirements
- Experience leading pricing strategy, price increases, yield optimisation, or related revenue operations work.
- Ability to analyse revenue, churn, retention, discounting, price realisation, indexation performance, and average selling price.
- Experience building cohort-based reporting and reconciling data across CRM and billing systems.
- Ability to define reporting and dashboard requirements, validate data accuracy, and ensure traceability to source systems.
- Experience coordinating cross-functional stakeholders and leading an analyst.
- Must be based in Lisbon, Portugal, with hybrid work required.
Culture & Benefits
- Flexible and autonomous ways of working.
- Collaborative culture built on openness, trust, respect, and shared ownership.
- Support for professional growth and learning from mistakes.
- Inclusive environment that values diverse experience, perspectives, and skills.
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