Service Management Professional - ESN (Telecoms)

Location: Bristol or London, United Kingdom; office attendance required at least 3 days per week

Company

hirify.global develops and operates mobile and fixed telecommunications networks, including 5G and network function virtualisation services.

What you will do

• Support Incident, Defect, Change, Configuration, Asset, and Release Management processes in mobile innovation lab environments.
• Assess and manage incidents through to resolution with the Incident Manager, including root cause analysis.
• Use and improve OSS applications for environment health checks, monitoring, service visibility, and incident management.
• Support SIM and device procurement, distribution, provisioning, and access management processes.
• Identify automation opportunities and reduce repetitive manual work using workflows, APIs, Python, and other scripting technologies.
• Collaborate with process leads, service owners, specialists, customers, suppliers, and internal stakeholders.

Requirements

• ITIL Foundation certification and experience working in a busy telecommunications environment where ITIL is widely practiced.
• Operational mobile or IT network experience with knowledge of 4G and 5G+ topology.
• Strong stakeholder management and communication skills across internal and external customers and suppliers.
• Strong analytical skills and the ability to read system traces.
• Ability to work from the Bristol or London office at least 3 days per week.
• Successful completion of National Security Vetting is required.

Nice to have

• Experience or exposure to OSS tools, monitoring systems, and automation concepts.
• Awareness of mobile networks, call flows, or lab environments.
• Confidence using Microsoft 365, ServiceNow, and Jira.

Culture & Benefits

• Hybrid working with regular office collaboration in Bristol or London.
• Development pathway into OSS, automation, and mobile engineering.
• 10% on-target annual bonus.
• Private GP access, paid carers leave, and enhanced maternity, paternity, and adoption leave.
• Pension scheme with 5% employee and 10% employer contributions, plus holiday purchase options.
• Optional healthcare, dental, gym membership, and discounted BT and EE products.