VIP Account Manager (iGaming)

Location: Remote-first, with multiple locations and an international team

Company

hirify.global operates an international remote-first environment focused on high-value player experiences.

What you will do

• Build and maintain long-term relationships with VIP players as their primary point of contact.
• Develop personalized engagement, rewards, promotions, and retention strategies based on player profiles and activity.
• Support VIP players through Intercom, Discord, email, and other communication channels, taking ownership of issues through resolution.
• Monitor player activity and behavioral insights to identify engagement and retention opportunities.
• Coordinate with Customer Support, Marketing, Promotions, Payments, and other teams on exclusive offers and player experiences.
• Share player feedback and insights to help improve products and services.

Requirements

• Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role.
• Strong relationship-building, written, and verbal communication skills.
• Excellent English communication skills required.
• Strong organization, attention to detail, and the ability to manage multiple VIP relationships simultaneously.
• Experience with CRM and communication platforms such as Intercom and Discord.
• Ability to work with player data and behavioral insights in a fast-paced remote environment.

Nice to have

• Experience in iGaming, online gaming, crypto, betting, or another high-value customer environment.
• Additional language skills.

Culture & Benefits

• Remote-first working environment with an international team.
• Competitive salary with performance-based incentives.
• 25 days of paid time off.
• Equipment allowance for a home working setup.
• Professional growth and development opportunities.