Team Lead Network Operations Support (Telecommunications)

Location: Network Operations Support across France, Belgium, and the Netherlands

Company

hirify.global provides connectivity and cloud solutions supported by IT infrastructure for hospitals, schools, government institutions, and other critical organizations.

What you will do

• Lead, coach, and develop the Network Operations Support team across the group.
• Harmonize Change Management, Problem Management, Knowledge Management, and Reporting processes for the NOCs.
• Assess, approve, communicate, and implement changes while minimizing business and customer impact.
• Drive root cause analysis, proactive problem resolution, and achievement of network SLA and KPI targets.
• Own the roadmap, governance, and continuous improvement of operational tools.
• Act as the primary interface between Network Operations, IT, Service Management, and internal stakeholders.

Requirements

• Five to seven years of relevant experience in Change Management, Problem Management, Network Operations, or Service Management.
• Experience leading and developing operational teams.
• Strong understanding of telecommunications networks and infrastructure.
• Experience working in SLA-driven environments and with ITIL practices or service management frameworks.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Good written and spoken Dutch and English required.

Nice to have

• French language skills.

Culture & Benefits

• Customer-focused Network Operations environment.
• Emphasis on collaboration, accountability, continuous professional growth, and knowledge sharing.
• Commitment to diversity, equality, and inclusion.
• Opportunity to contribute to group-wide network operations strategy and digital infrastructure supporting critical organizations.