17 часов назад
Service Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Operations Manager (ITSM/Service Desk): Overseeing Service Desk and Workplace Services across internal and external providers with an accent on SLA achievement, governance, escalation management, and operational controls. Focus on coordinating distributed teams and suppliers, managing significant incidents, improving service quality through ITSM data and automation, and ensuring operational readiness for new services.
Location: Flanders/Brussels, Belgium
Company
provides end-to-end corporate technology, digital services, consulting, and software solutions across Europe.
What you will do
- Oversee daily Service Desk, workplace support, joiner and leaver processes, asset management, and stock services.
- Monitor demand, backlogs, resources, risks, SLAs, KPIs, security requirements, and supplier performance.
- Coordinate internal teams, resolver groups, and external providers during major incidents, outages, escalations, and corrective actions.
- Maintain service, ticket, knowledge, CMDB, asset, governance, and operational acceptance controls.
- Lead service reviews, governance meetings, reporting, action planning, and stakeholder communication.
- Deliver measurable improvements in quality, user experience, automation, efficiency, continuity readiness, and service handover.
Requirements
- Relevant bachelor’s or master’s degree, or equivalent experience.
- At least five years of experience in IT service delivery or operations, including team coordination.
- Strong knowledge of ITIL processes, SLA/KPI management, reporting, escalations, and continual improvement; ITIL v4 certification or equivalent is expected.
- Experience managing distributed teams and suppliers, with strong stakeholder and customer management skills.
- Experience with ITSM tools, preferably ServiceNow, and data-driven decision-making.
- English, Dutch, and French are required, both verbally and in writing.
Culture & Benefits
- Flexible working arrangement.
- Indefinite employment contract and competitive salary.
- Company car or mobility budget.
- Laptop, phone, and phone subscription.
- Insurance coverage, meal vouchers, and eco-cheques.
- Access to more than 250 digital training sessions through the Academy.
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