Service Delivery Specialist (Payments)

Location: Hybrid or remote from Bucharest, Romania

Company

hirify.global develops payment technology that supports businesses and payment processing across five continents.

What you will do

• Monitor and maintain high-availability payment processing instances and front-office applications.
• Investigate alerts, transaction-flow anomalies, processing errors, and incidents, restoring services within target SLAs.
• Maintain monitoring, alerting rules, telemetry dashboards, and operational readiness for application releases and infrastructure changes.
• Own service delivery governance, including SLA and OLA tracking, incident escalation, post-mortems, CMDB accuracy, and continual service improvement.
• Coordinate change, release, onboarding, capacity planning, disaster recovery, and business continuity activities across DevOps and support teams.
• Oversee security, DORA, compliance, and audit controls for applications, including tools such as SentinelOne, Splunk, and Qualys.

Requirements

• Several years of experience in payment processing operations, IT service delivery, or production support in high-availability financial or transactional environments.
• Experience with log analysis and monitoring platforms, scripting, enterprise ticketing systems, and CMDB tools such as ServiceNow or Jira.
• Technical knowledge of SQL, Unix shell, Python, Apache, Tomcat, JBoss, OpenSSL, PostgreSQL, Oracle, MySQL, Linux/Unix, Windows, TLS, DNS, firewalls, and HTTP.
• Understanding of HA/DR concepts, ITIL practices, DORA, and PCI-DSS; experience with GCP is preferred.
• Strong cross-functional coordination skills and the ability to communicate technical incidents to business stakeholders.
• Very good proficiency in English and availability for on-call and out-of-hours support are required.

Culture & Benefits

• Hybrid working policy with work-from-home and flexible working hours.
• Participation in an international payments technology organization.
• Private medical services and 21 vacation days per year.
• Christmas and Easter gift vouchers and referral bonuses.
• Full access to a learning platform and training opportunities.