Technical Support Engineer (Cybersecurity)

Location: Hybrid, based four days per week in an office in Kelsterbach, Germany, or Prague, Czech Republic

Company

hirify.global develops cybersecurity solutions that protect networks, data, devices, applications, and connections for organizations worldwide.

What you will do

• Provide technical assistance to hirify.global-certified partners and customers for FortiGate firewalls and other devices.
• Lead real-time troubleshooting through phone, remote-access, and partner or customer sessions.
• Test and reproduce technical issues in the laboratory.
• Analyze gathered data and recommend corrective actions.
• Report software and hardware issues to the R&D department.
• Build technical knowledge through training, round tables, and self-learning.

Requirements

• Bachelor’s degree in computer science, software engineering, or a related field, or equivalent training and experience.
• 3–6 years of experience in IT or technical support.
• Experience in telecommunications, networking, or cybersecurity.
• Strong knowledge of the OSI model, TCP/IP, routing, and switching.
• Proficient spoken and written English required.
• Customer-oriented communication, strong organization, multitasking, self-motivation, and the ability to work under pressure.

Nice to have

• Industry certifications such as NSE4, CCNA, or Security+.
• Knowledge of OSPF, BGP, LDAP, SSO, and two-factor authentication.
• Knowledge of AWS, Google Cloud, or Azure.
• Experience with firewalls, IPS, and mail security gateways.

Culture & Benefits

• Professional development through training, certification, mentorship, and career growth opportunities.
• Competitive compensation, employee stock program, annual merit reviews, health insurance, and a multisport card.
• 30 days of paid time off plus public holidays in the Czech Republic.
• International working environment with colleagues from different regions and cultures.
• Dynamic, collaborative, innovation-focused culture with patent incentives and an Innovator Awards Program.