5 дней назад
SAP iXp Intern - IT End User Support Specialist, Deal Support CoE L2C EU/AS (1 Year Student Position)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
SAP iXp Intern - IT End User Support Specialist, Deal Support CoE L2C EU/AS (1 Year Student Position) (Cloud and business applications): Supporting customer-facing sales roles through end-user troubleshooting, ticketing, consultations, and application support with an accent on cloud, on-premise, services sales, and deal processes. Focus on diagnosing and resolving user issues, testing new system features, managing escalations, and contributing to process-related projects.
Location: Prague, Czech Republic; hybrid work pattern
Company
SAP develops enterprise applications and business AI solutions that support business-critical operations across industries.
What you will do
- Support customer-facing roles, including sales teams, with business applications, sales processes, and deal motions.
- Handle end-user inquiries by identifying problems, troubleshooting, dispatching, and closing issues.
- Provide support through chat, calls, and ticketing, ranging from simple exchanges to complex consultations.
- Monitor recurring issues, engage stakeholders, and help mitigate escalations.
- Test new system features, provide feedback, and follow standard execution models and best practices.
- Contribute to or lead scope-related and process-related projects, learning activities, and networking sessions.
Requirements
- Current student eligible for a one-year student position and a bachelor's degree or equivalent work experience.
- Strong English communication skills required.
- Customer-service mindset with a polite, helpful, quality-oriented, and empathetic approach.
- Analytical and inquisitive mindset with confidence in challenging situations and solution finding.
- Multitasking, prioritization, independent working, and teamwork skills.
- Ability to communicate and connect with people virtually and in person.
Culture & Benefits
- Work in a global support team with hubs in Prague, Manila, and Buenos Aires.
- Collaborative environment focused on high-quality, user-oriented support.
- Opportunities to participate in learning, knowledge-sharing, and networking activities.
- Flexible working models and a focus on inclusion, health, and well-being.
- Ongoing learning and skill-growth opportunities.
Hiring process
- Qualified applicants may be required to complete a background verification with an external vendor.
- Recruitment processes may use AI in accordance with SAP's responsible AI usage guidelines.
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