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обновлено 7 дней назад

Associate, Customer Service Representative with German

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
CR
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Associate, Customer Service Representative with German (Customer Support/Technical Support): Helping customers resolve technical issues through chat, email, and Microsoft Teams with an accent on troubleshooting, empathy, and adaptable communication. Focus on handling escalations with back-office teams, learning Microsoft 365 and other platforms, and developing toward advanced support or technical roles.

Location: Brno, Jihomoravský kraj, Czechia

Company

Mission-critical technology systems and services support leading businesses, with a focus on AI-powered insight, continuous innovation, and human progress.

What you will do

  • Help customers resolve technical and service-related problems through chat, email, and Microsoft Teams.
  • Provide empathetic, concierge-level customer support while adapting communication to individual needs.
  • Work with back-office teams to manage escalations and coordinate issue resolution.
  • Learn Microsoft 365, Excel, and additional technology platforms through hands-on work.
  • Build experience across support functions and explore progression toward second- or third-level escalation and technical roles.

Requirements

  • German language proficiency is required.
  • Troubleshooting and problem-solving skills.
  • Active listening skills and flexibility to adapt to customer needs.
  • Customer-focused approach, empathy, and interest in technology.
  • Full-time availability for the role in Brno.

Nice to have

  • Experience with Windows, Mac, or Linux operating systems.
  • Help desk or customer support experience.
  • Previous troubleshooting and problem-solving expertise.

Culture & Benefits

  • Supportive and inclusive environment focused on belonging, empathy, and shared success.
  • Mentoring and collaboration with experienced colleagues.
  • Access to professional development, coaching, and personalized career goals.
  • Opportunities to earn Microsoft, Google Cloud, Azure, and other certifications.
  • Well-being programs supporting financial, mental, physical, and social health.

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