Operational Risk Manager (Fintech)

Location: London, UK (Hybrid)

Company

hirify.global is a modular B2B payments platform providing commercial card issuing, payment accounts, foreign exchange, and spend management infrastructure for businesses, fintechs, software platforms, and banks.

What you will do

• Maintain and improve the operational risk framework, including risk appetite, taxonomy, policies, RCSA, KRIs, loss events, near misses, and scenario analysis.
• Oversee operational risk across safeguarding, customer-fund reconciliations, card issuing, authorisation, settlement, chargebacks, fraud, and scheme compliance.
• Own incident management for operational and ICT/security incidents, including escalation, root cause analysis, remediation tracking, regulatory reporting, and post-incident reviews.
• Lead the operational resilience programme, including important business services, impact tolerances, scenario testing, dependency mapping, business continuity, disaster recovery, and wind-down planning.
• Own third-party and outsourcing risk management for critical processors, cloud providers, banking partners, and intra-group services.
• Act as a day-to-day operational risk contact for the FCA, support audits and regulatory reviews, and deliver risk training across the business.

Requirements

• Degree in Risk Management, Finance, Information Systems, or a related field, or equivalent experience.
• 5+ years of operational risk experience in payments, e-money, banking, or fintech, ideally within an FCA-regulated EMI or PI.
• Strong knowledge of the UK regulatory framework for e-money and payments, including EMRs, PSRs 2017, SYSC, safeguarding, outsourcing, and operational resilience requirements.
• Hands-on experience with RCSA, KRIs, incident management, and resilience testing.
• Ability to challenge the First Line constructively and report clearly to senior management and regulators.
• Experience working with distributed teams across the UK and Germany.

Nice to have

• CRISC, CISM, ISO 22301, or ISO 27001 Lead Implementer/Auditor certification.
• Experience with Visa and Mastercard scheme rules and PCI DSS.
• Familiarity with DORA and experience in card payments.
• German or another European language.

Culture & Benefits

• Work in a growing team with broad responsibilities and a strong knowledge-sharing culture.
• Flat hierarchy and transparent communication in a relaxed, professional environment.
• Flexibility and the possibility to work remotely alongside the hybrid setup.
• Opportunity to develop within a dynamic team with ambitious goals.
• hirify.global Card with monthly credit for exploring the product and dining with colleagues.