Operations and Service Delivery Specialist (Payment Processing)

Location: Hybrid/remote role based in Bucharest, Romania

Company

hirify.global provides payment technology that supports businesses and transaction processing across five continents.

What you will do

• Monitor and maintain the availability, stability, and performance of payment processing services and front-office applications.
• Investigate alerts, transaction-flow anomalies, processing errors, and incidents, restoring services within target SLAs.
• Maintain monitoring, alerting, telemetry dashboards, production configurations, patches, releases, and deployment acceptance.
• Own service delivery governance, including SLA/OLA tracking, incident escalation, post-mortems, CMDB accuracy, and continual service improvement.
• Coordinate change, release, onboarding, capacity planning, disaster recovery, and business continuity activities across DevOps and support teams.
• Oversee DORA, security, compliance, audit, and regulatory controls for applications, including tools such as SentinelOne, Splunk, and Qualys.

Requirements

• Several years of experience in payment processing operations, IT service delivery, or production support for high-availability financial or transactional systems.
• Experience with monitoring and log analysis, scripting, ServiceNow or Jira, and CMDB tools.
• Understanding of HA/DR, SQL, Unix shell, Python, Apache, Tomcat, JBoss, OpenSSL, PostgreSQL, Oracle, MySQL, Linux/Unix, Windows, networking, and security principles.
• Knowledge of ITIL incident, problem, change, release, and service-level management; awareness of DORA and PCI-DSS.
• Strong cross-functional coordination and stakeholder communication skills in an international environment.
• Very good English proficiency, autonomy, a proactive attitude, teamwork, and commitment to continuous learning.

Nice to have

• Experience with Google Cloud Platform (GCP).

Culture & Benefits

• Hybrid working policy with work-from-home options and flexible working hours.
• Participation in an on-call or standby rotation and scheduled maintenance windows supporting 24/7 resilience.
• Private medical services and 21 vacation days per year.
• Christmas and Easter gift vouchers, referral bonuses, and access to a learning platform.
• International work environment with opportunities for training and professional development.