Analyst, Technology Services

Location: Hybrid role based in Columbus, Ohio, or Des Moines, Iowa. Columbus office attendance is required Tuesday and Wednesday; Des Moines office attendance is required Wednesday and Thursday. Some travel and non-standard or extended work may be required.

Salary: $55,700–$103,500 national range; expected starting range: $55,700–$83,500.

Company

hirify.global is a Fortune 100 insurance company whose Technology team delivers technology services and solutions supporting associates, contractors, and insurance agents.

What you will do

• Provide level 1 technical support to associates and independent agents through phone, web, and chat channels.
• Diagnose, research, document, prioritize, and resolve application, hardware, connectivity, password, network, and mobile-app issues.
• Escalate complex incidents to level 2 technology partners and communicate trends that could cause service interruptions.
• Identify recurring issues requiring root cause analysis and advocate for customers when incident responses do not resolve their needs.
• Improve knowledge articles and convert recurring solutions into self-help documentation.
• Manage the PC hardware lifecycle, peripheral inventory, forecasting, logistics, repairs, data recovery, and equipment disposal.

Requirements

• One year or less of technology experience, including basic troubleshooting experience.
• Previous hirify.global Technology Service Desk call center experience supporting employee-related technical issues.
• Familiarity with agency systems such as Agent Gateway Sales and Service, Agent Gateway Client Management, AgentCenter, or PolicyCenter/Guidewire.
• Strong communication, prioritization, information security, and continuous-learning skills.
• General property and casualty insurance business knowledge and experience supporting exclusive or independent agents.
• Undergraduate study in computer science, management information systems, or a related field is preferred.

Nice to have

• Technology certifications or designations in AWS, Azure, scripting, development languages, delivery methods, or security.
• Insurance or financial services industry knowledge.

Culture & Benefits

• Agile work environment with a collaborative technology culture.
• Medical, dental, and vision insurance, life insurance, and short- and long-term disability coverage.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Non-exempt position eligible for overtime.